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Consultant ITOM ServiceNow

All genders

  • Immediately / flexible

  • Full-time
  • Permanent

To strengthen our team, we are looking for YOU to start immediately in the EMEA region!

Your responsibilities

  • Advise our customers on the operationalization and digitalization of Enterprise Service Management (ESM) processes in the context of ServiceNow’s ESM platform.
  • You will work in a team-oriented environment, be a trusted advisor and provide thought leadership in a customer advisory environment with your expertise in ServiceNow’s ITOM product capabilities
  • You will be responsible for conducting needs analysis for customer requirements within the Digital Transformation context of ServiceNow
  • Specialising your technical and solution expertise in the field of IT Operations Management
  • The definition of reference solution architectures, implementation concepts as well as documentation methods which can be executed by project teams are also part of your tasks.
  • Taking responsibility for sub-projects and work packages, as well as managing the customer organisation and your own development teams.
  • You will design and configure the ServiceNow platform and ITOM applications based on leading practices to deliver solutions that are aligned with the customer’s business outcomes.
  • Take over quality assurance tasks in ESM projects

Your profile

  • Successfully completed studies in the field of computer science or business informatics or comparable professional training/experience
  • You have experience with event management (frameworks), system loggers and other means for platforms to receive events
  • Experience in the conception and introduction as well as the operation of ITSM or ESM solutions, ideally on the basis of ServiceNow, but also as a career changer, e.g. Microfocus or BMC Remedy.
  • Ideally, you already have relevant certifications, e.g. ServiceNow Certified System Administrator or ServiceNow Certified Implementation Specialist, or comparable certifications
  • Ideally implementation experience in the area of ServiceNow, but also as a career changer, e.g. Universal CMDB, Operations Bridge, Network Node Manager, SMAX
  • Experience in the areas of infrastructure and application services (on premise and cloud)
  • Experience in the areas of Event Management, Cloud Management, Service Asset & Configuration Management
  • A broad understanding of typical IT service management processes is desirable
  • Confident manner towards customers as well as first experience in conducting customer workshops on your own responsibility
  • Structured and independent work
  • Willingness to travel in the EMEA region
  • Very good written and spoken English (business fluent)

Your benefits


Work up to 100% remotely

Work-life balance

Flexible working hours for a healthy balance between family life and work

Advanced education offer

We support talents and are happy to help with further training measures

Team events

Regular company and employee events

Employee Benefits & Discounts

Various discount programs for individual use

Streaming voucher

Voucher for a streaming service of your choice

Professional coaching

1:1 coaching sessions with external experts

Referral benefits

Bonus payment for recruited employees

Benefits may vary depending on the country.

Application process

Send us your application documents, afterwards you will receive an entry confirmation
Get to know each other for the first time – usually via video
Second interview. Gladly in person on site or via video
After successful interviews you will receive a draft of your employment contract
We work together to answer any questions you may have about the contract, and then you can sign it directly
Welcome aboard! Now it can start – onboarding, nice colleagues and exciting tasks are waiting for you
Your contact persons

Sarah & Corinna

About iTSM Group

iTSM Consulting GmbH as the parent company of the solidly growing iTSM Group was founded in 2000. The group of companies is one of the established management consultancies, which supports national and international customers operationally in aligning their organizations in a performance-optimizing way and in measuring and efficiently controlling their corporate and IT processes according to clear quality criteria.

The success of the iTSM Group is largely due to our employees. That is why it is very important to us that you feel comfortable with us from day one and that you find a working environment in which you can develop according to your individual abilities and use your strengths in a targeted manner.

The corporate culture of the iTSM Group is based on openness, appreciation, team spirit and above all humanity. The often very high flexibility within our projects has a positive effect on the compatibility of family and career. We offer you the opportunity to develop successfully within the iTSM Group according to your interests and talents.

Your application

This job offer has sparked your interest? Great. Send us your application quickly and easily using the form below and we will get back to you as soon as possible.