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Solution Consultant / Solution Architect ServiceNow

All genders

  • Immediately / flexible

  • Full-time
  • Permanent

To strengthen our business units, we are looking for YOU to join us in the EMEA region with immediate effect!

Your responsibilities

  • Advising our customers on the operationalisation and digitalisation of Enterprise Service Management (ESM) processes in the context of the ESM platform from ServiceNow
  • Specialisation of your technical and solution expertise in one or more of the following topics:
    • IT Service Management
    • Customer Service Management
    • Demand/Project & Portfolio Management
    • Governance, Risk & Compliance Management
    • IT Operations Management and IT Automation
    • Legal Operations Management
  • Conducting customer workshops for requirements analysis and the definition of user stories
  • Creation of solution architectures, implementation concepts and documentation of technical solutions
  • Taking responsibility for sub-projects and work packages, as well as managing the development team
  • Independent implementation of customer requirements (user stories) in ServiceNow (partially)
  • Assumption of quality assurance tasks in ESM projects

Your profile

  • Successfully completed studies in the field of computer science or business informatics or comparable professional training/experience.
  • Experience in the conception and introduction, as well as the operation of ITSM or ESM solutions, ideally on the basis of ServiceNow or other solutions from vendors like HP and BMC
  • Ideally, you already have relevant certifications, e.g. ServiceNow Certified System Administrator or ServiceNow Certified Implementation Specialist, or comparable certifications
  • Ideally implementation experience in the area of ServiceNow, but also as a career changer, e.g. Universal CMDB, Operations Bridge, Network Node Manager, SMAX
  • A broad understanding of typical IT as well as non-IT processes is desirable
  • Confident manner towards customers as well as first experience in independently conducting customer workshops
  • Structured and independent work
  • Willingness to travel
  • Good written and spoken English

Your benefits


Work up to 100% remotely

Work-life balance

Flexible working hours for a healthy balance between family life and work

Advanced education offer

We support talents and are happy to help with further training measures

Team events

Regular company and employee events

Employee Benefits & Discounts

Various discount programs for individual use

Streaming voucher

Voucher for a streaming service of your choice

Professional coaching

1:1 coaching sessions with external experts

Benefits may vary depending on the country.

Application process

Send us your application documents, afterwards you will receive an entry confirmation
Get to know each other for the first time – usually via video
Second interview. Gladly in person on site or via video
After successful interviews you will receive a draft of your employment contract
We work together to answer any questions you may have about the contract, and then you can sign it directly
Welcome aboard! Now it can start – onboarding, nice colleagues and exciting tasks are waiting for you
Your contact persons

Sarah & Corinna

About iTSM Group

iTSM Consulting GmbH as the parent company of the solidly growing iTSM Group was founded in 2000. The group of companies is one of the established management consultancies, which supports national and international customers operationally in aligning their organizations in a performance-optimizing way and in measuring and efficiently controlling their corporate and IT processes according to clear quality criteria.

The success of the iTSM Group is largely due to our employees. That is why it is very important to us that you feel comfortable with us from day one and that you find a working environment in which you can develop according to your individual abilities and use your strengths in a targeted manner.

The corporate culture of the iTSM Group is based on openness, appreciation, team spirit and above all humanity. The often very high flexibility within our projects has a positive effect on the compatibility of family and career. We offer you the opportunity to develop successfully within the iTSM Group according to your interests and talents.

Your application

This job offer has sparked your interest? Great. Send us your application quickly and easily using the form below and we will get back to you as soon as possible.