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(Senior) Consultant Enterprise Service Management

All genders

  • Immediately / flexible

  • Full-time
  • Permanent

We are looking for YOU to join our team working in the EMEA region!

Your responsibilities

  • Project management including the planning and implementation of projects in the context of Enterprise Service Management on the basis of the ESM platform of ServiceNow, according to classic and agile methods.
  • Development/optimization of organizational and process models taking into account common frameworks and the customer environment
  • Development of strategies and roadmaps in ESM together with the customer and your consulting colleagues
  • Carrying out organizational and maturity analyses
  • Assumption of quality assurance tasks in ESM projects
  • Specialization of your technical and, if applicable, solution expertise in one or more of the following topics:
    • IT Service Management
    • Customer Service Management
    • Demand/Project & Portfolio Management
    • Governance, Risk & Compliance Management
    • IT Operations Management and IT Automation
    • Legal Operations Management
  • Responsible for the creation/development of services/products within our Group portfolio
  • Support of our sales department in the pre-sales phase

Your profile

  • Successfully completed technical studies or comparable qualifications
  • Ideally at least 3 years of experience in consulting on organizational, service and/or process models
  • Extensive experience in dealing with customer requirements at the level of middle and senior management as well as in technical conception, practical realization and implementation
  • Ideally implementation experience in the area of ServiceNow but also as a career changer, e.g. Universal CMDB, Operations Bridge, Network Node Manager, SMAX
  • A broad understanding of both typical IT and non-IT processes is desirable
  • Experience with relevant solutions for ITSM/ESM (e.g. ServiceNow, BMC Remedy, HP Service Manager)
  • Sound knowledge of at least one project management methodology
  • Knowledge of agile methodologies/frameworks such as SCRUM, DevOps or SAFe would be an advantage
  • Confident manner towards customers as well as previous experience in independently conducting customer workshops
  • Structured and independent working style
  • Willingness to perform, motivation, integrity, professional appearance and ability to work under pressure
  • Very good written and spoken English
  • Willingness to travel

Your benefits


Work up to 100% remotely

Work-life balance

Flexible working hours for a healthy balance between family life and work

Advanced education offer

We support talents and are happy to help with further training measures

Team events

Regular company and employee events

Employee Benefits & Discounts

Various discount programs for individual use

Streaming voucher

Voucher for a streaming service of your choice

Professional coaching

1:1 coaching sessions with external experts

Benefits may vary depending on the country.

Application process

Send us your application documents, afterwards you will receive an entry confirmation
Get to know each other for the first time – usually via video
Second interview. Gladly in person on site or via video
After successful interviews you will receive a draft of your employment contract
We work together to answer any questions you may have about the contract, and then you can sign it directly
Welcome aboard! Now it can start – onboarding, nice colleagues and exciting tasks are waiting for you
Your contact persons

Sarah & Corinna

About iTSM Group

iTSM Consulting GmbH as the parent company of the solidly growing iTSM Group was founded in 2000. The group of companies is one of the established management consultancies, which supports national and international customers operationally in aligning their organizations in a performance-optimizing way and in measuring and efficiently controlling their corporate and IT processes according to clear quality criteria.

The success of the iTSM Group is largely due to our employees. That is why it is very important to us that you feel comfortable with us from day one and that you find a working environment in which you can develop according to your individual abilities and use your strengths in a targeted manner.

The corporate culture of the iTSM Group is based on openness, appreciation, team spirit and above all humanity. The often very high flexibility within our projects has a positive effect on the compatibility of family and career. We offer you the opportunity to develop successfully within the iTSM Group according to your interests and talents.

Your application

This job offer has sparked your interest? Great. Send us your application quickly and easily using the form below and we will get back to you as soon as possible.