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(Junior) Consultant / Process Coordinator

All genders

  • Immediately / flexible

  • Full-time
  • Permanent

Our “Process Operations” division is looking for YOU to work with a focus on Wolfsburg or remotely!

Your responsibilities

  • Collaboration in various projects in the IT service catalog management environment, e.g. in the areas of service portfolio, financial data, defect, or incident management
  • Management and optimization of the IT service portfolio
  • Consulting and quality assurance with regard to business service, technical services as well as service and quantity planning
  • Monitoring and quality assurance of structural specifications and processes
  • Communication, coordination and execution of appointments with stakeholders and service managers
  • Identification, recording and coordination of requirements
  • Testing and pre-qualification of tool adjustments/implementations
  • Tool support for inquiries from the business department and the extended user area
  • Consulting for the prioritization of future implementations
  • Execution and moderation of customer workshops for the coordination of detailed questions regarding requirements
  • Interaction between various stakeholders, service providers and manufacturers
  • Review and approval of documents such as business concepts, functional specifications and process documentation
  • Consulting on processes, workflows and tools used, as well as their further development

Your profile

  • You have a degree in business administration, computer science, business informatics or a completed apprenticeship in the IT or finance sector
  • Feel free to contact us if you have a similar education or if you are a career changer
  • A high level of service and customer orientation is standard for you
  • Confident appearance in dealing with customers
  • You have very good organizational skills
  • You are determined, inquisitive and conscientious, while always remaining pragmatic and flexible
  • Ideally, you have knowledge and experience with ITIL and finance processes
  • You have very good communication and analytical skills and act independently and proactively
  • Your English is fluent

Your benefits


Work up to 100% remotely

Work-life balance

Flexible working hours for a healthy balance between family life and work

Advanced education offer

We support talents and are happy to help with further training measures

Team events

Regular company and employee events

Employee Benefits & Discounts

Various discount programs for individual use

Streaming voucher

Voucher for a streaming service of your choice

Professional coaching

1:1 coaching sessions with external experts

Benefits may vary depending on the country.

Application process

Send us your application documents, afterwards you will receive an entry confirmation
Get to know each other for the first time – usually via video
Second interview. Gladly in person on site or via video
After successful interviews you will receive a draft of your employment contract
We work together to answer any questions you may have about the contract, and then you can sign it directly
Welcome aboard! Now it can start – onboarding, nice colleagues and exciting tasks are waiting for you
Your contact persons

Sarah & Corinna

About iTSM Group

iTSM Consulting GmbH as the parent company of the solidly growing iTSM Group was founded in 2000. The group of companies is one of the established management consultancies, which supports national and international customers operationally in aligning their organizations in a performance-optimizing way and in measuring and efficiently controlling their corporate and IT processes according to clear quality criteria.

The success of the iTSM Group is largely due to our employees. That is why it is very important to us that you feel comfortable with us from day one and that you find a working environment in which you can develop according to your individual abilities and use your strengths in a targeted manner.

The corporate culture of the iTSM Group is based on openness, appreciation, team spirit and above all humanity. The often very high flexibility within our projects has a positive effect on the compatibility of family and career. We offer you the opportunity to develop successfully within the iTSM Group according to your interests and talents.

Your application

This job offer has sparked your interest? Great. Send us your application quickly and easily using the form below and we will get back to you as soon as possible.