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(Junior) Consultant

All genders

  • Immediately / flexible

  • Full-time
  • Permanent

We are looking for YOU to strengthen our “Transformation Consulting Services” division!

Your responsibilities

  • You will work on programmes and projects in the fields of organisational development, strategies and roadmaps, process consulting and solution implementation in Enterprise Service Management (ESM)
  • You will carry out initial organisational and maturity analyses and assist in the creation of process and solution architectures in ESM
  • In addition, you will moderate customer workshops to agree on detailed questions regarding the requirements
  • You will provide support in advising on the processes, workflows and tools used, as well as their further development
  • You will also take on quality assurance tasks for ESM projects
  • You will also be responsible for reviewing and approving documents such as technical concepts, functional specifications and process documentation
  • You will also support our pre-sales team

Your profile

  • You have a degree in informatics, business informatics or a completed apprenticeship in the IT sector
  • Feel free to contact us if you have a comparable education or are a career changer
  • You have already gained some experience in a comparable position
  • A high level of service and customer orientation is standard for you
  • You have a confident manner towards customers and very good organisational skills
  • You are determined, inquisitive and conscientious and always remain pragmatic and flexible
  • Ideally, you have knowledge and experience with ITIL
  • You have very good communication and analytical skills and act independently and proactively
  • Business-fluent English completes your profile

Your benefits


Work up to 100% remotely

Work-life balance

Flexible working hours for a healthy balance between family life and work

Advanced education offer

We support talents and are happy to help with further training measures

Team events

Regular company and employee events

Employee Benefits & Discounts

Various discount programs for individual use

Streaming voucher

Voucher for a streaming service of your choice

Professional coaching

1:1 coaching sessions with external experts

Benefits may vary depending on the country.

Application process

Send us your application documents, afterwards you will receive an entry confirmation
Get to know each other for the first time – usually via video
Second interview. Gladly in person on site or via video
After successful interviews you will receive a draft of your employment contract
We work together to answer any questions you may have about the contract, and then you can sign it directly
Welcome aboard! Now it can start – onboarding, nice colleagues and exciting tasks are waiting for you
Your contact persons

Sarah & Corinna

About iTSM Group

iTSM Consulting GmbH as the parent company of the solidly growing iTSM Group was founded in 2000. The group of companies is one of the established management consultancies, which supports national and international customers operationally in aligning their organizations in a performance-optimizing way and in measuring and efficiently controlling their corporate and IT processes according to clear quality criteria.

The success of the iTSM Group is largely due to our employees. That is why it is very important to us that you feel comfortable with us from day one and that you find a working environment in which you can develop according to your individual abilities and use your strengths in a targeted manner.

The corporate culture of the iTSM Group is based on openness, appreciation, team spirit and above all humanity. The often very high flexibility within our projects has a positive effect on the compatibility of family and career. We offer you the opportunity to develop successfully within the iTSM Group according to your interests and talents.

Your application

This job offer has sparked your interest? Great. Send us your application quickly and easily using the form below and we will get back to you as soon as possible.