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(Junior) Business Consultant / Business Process Consultant Service Now

All genders

  • Immediately / flexible

  • Full-time
  • Permanent

Our business units are waiting for YOU!

Your responsibilities

  • Active acquisition of new projects in the context of Enterprise Service Management (ESM) with existing customers as well as new customers in close coordination with your consulting team members
  • Preparation, presentation and negotiation of offers and contracts in close coordination with your consulting colleagues and the responsible key account managers
  • Creation and presentation of reports (e.g. revenue, costs, forecast, pipeline, quality, CSAT) for your accounts
  • Development of strategies and roadmaps in the ESM together with the customer and your consulting team members
  • Positioning of our service and product portfolio based on the customer journey of your customers
  • Assuming responsibility for the entire sales process as well as coordinating all internal and external resources relevant for the closing of the sale in our international team
  • Ensuring customer satisfaction and profitability of your accounts
  • Developing and maintaining manufacturer/partner relationships with defined focus partners

Your profile

  • You have a successfully completed degree in business administration/computer science or comparable qualification
  • You have experience in the acquisition of new customers as well as customer support in the B2B environment with a focus on ESM platforms
  • Sales experience with regard to consulting services in the IT industry that require explanation is desirable
  • Sales experience (ideally with related sales certifications) in positioning and selling ESM platforms (preferably ServiceNow) and related services is an advantage
  • Sales experience in the following industries would be ideal: manufacturing, engineering, automotive, healthcare, banking, insurance, and public sector clients
  • You are experienced in value-oriented needs analysis and concept development in cooperation with consultants
  • You have a routine in the area of proposal preparation and its follow-up
  • You have experience building and maintaining long-term customer relationships
  • Training and experience in the area of ServiceNow are advantageous
  • You have high profitability awareness as well as a result-oriented, proactive way of working
  • A confident appearance and persuasive skills in contract negotiations are a natural part of your personality
  • You are highly self-motivated, able to work in a team and willing to travel
  • You have very good German and English skills

Your benefits


Work up to 100% remotely

Work-life balance

Flexible working hours for a healthy balance between family life and work

Advanced education offer

We support talents and are happy to help with further training measures

Team events

Regular company and employee events

Employee Benefits & Discounts

Various discount programs for individual use

Streaming voucher

Voucher for a streaming service of your choice

Professional coaching

1:1 coaching sessions with external experts

Benefits may vary depending on the country.

Application process

Send us your application documents, afterwards you will receive an entry confirmation
Get to know each other for the first time – usually via video
Second interview. Gladly in person on site or via video
After successful interviews you will receive a draft of your employment contract
We work together to answer any questions you may have about the contract, and then you can sign it directly
Welcome aboard! Now it can start – onboarding, nice colleagues and exciting tasks are waiting for you
Your contact persons

Sarah & Corinna

About iTSM Group

iTSM Consulting GmbH as the parent company of the solidly growing iTSM Group was founded in 2000. The group of companies is one of the established management consultancies, which supports national and international customers operationally in aligning their organizations in a performance-optimizing way and in measuring and efficiently controlling their corporate and IT processes according to clear quality criteria.

The success of the iTSM Group is largely due to our employees. That is why it is very important to us that you feel comfortable with us from day one and that you find a working environment in which you can develop according to your individual abilities and use your strengths in a targeted manner.

The corporate culture of the iTSM Group is based on openness, appreciation, team spirit and above all humanity. The often very high flexibility within our projects has a positive effect on the compatibility of family and career. We offer you the opportunity to develop successfully within the iTSM Group according to your interests and talents.

Your application

This job offer has sparked your interest? Great. Send us your application quickly and easily using the form below and we will get back to you as soon as possible.