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Immediately / flexible
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Full-time
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Permanent
The Technical Architect for Employee Workflows (mostly remote) is a strategic and technical leader responsible for guiding clients through the implementation of ServiceNow’s Human Resource Service Delivery (HRSD), Source to Pay (S2P), Legal Service Delivery and Workplace Service Delivery (WSD) solutions. This role focuses on delivering best-practice-based solutions that drive business outcomes and enhance operational efficiency. The successful candidate will possess deep expertise in employee workflows, coupled with a strong understanding of the ServiceNow Platform functions, to solve complex client challenges and advocate for customer needs within ServiceNow.
Your responsibilities
Project Delivery
- Act as the primary technical liaison for projects, representing the development team to customers and ensuring the quality of delivered solutions
- Oversee technical delivery, ensuring alignment with client requirements and ServiceNow best practices for Employee Workflow implementations
- Define and architect technical solutions at a detailed level, ensuring they align with clients’ business needs and technological environments
- Lead technical onboarding with clients, assessing existing processes and platform configurations to tailor solutions effectively
- Perform hands on development on the ServiceNow platform leveraging all ServiceNow technologies and capabilities; Flow Designer, REST, JavaScript, HTML, CSS, SSO, Mid-servers…
- Serve as an escalation point for technical issues, implementing efficiencies and driving resolution of critical path challenges
- Mentor and guide developers and consultants on best practices in technical design and employee workflows
Pre-Sales Support
- Partner with the pre-sales team to scope complex service engagements involving ServiceNow products and intricate integrations with client systems, with a focus on Employee Workflows
- Demonstrate thought leadership by contributing to webinars, whitepapers, and community groups, highlighting expertise in the Solution Domain Global Business Services
Your profile
- ServiceNow Knowledge: Familiarity with ServiceNow, especially in Human Resource Service Delivery (HRSD), is a plus. You have a confident manner towards customers and demonstrable practical experience in the independent implementation of customer workshops and in requirements management
- Consultative Mindset: Strong problem-solving skills with the ability to think strategically and drive complex projects from concept to completion
- Stakeholder Management: Excellent communication skills with the ability to engage and influence stakeholders at all levels (also communicate technical concepts to non-technical audiences)
- User Experience: Ability to deliver solutions that provide best in class user experience with a focus on ease of use, logical process flows, accessibility and productivity
- Analytical Skills: Experience in analyzing business processes, creating workflow diagrams, and documenting requirements in a clear and concise manner
- Certifications: ServiceNow certifications (like CSA and CIS-HRSD) are required
- Leadership: Ability to influence senior leaders and stakeholders, providing clear recommendations that address business and technical challenges in Human resource service delivery contexts
- Technical Skills: Proficiency in creating architectural designs, solution presentations, and integration strategies, particularly within Employee Workflow environments. Experience with Web Technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.) and working with SaaS technologies
- Language Skills: Good german is nice to have, English proficient (e.g. C2)
Your benefits

Homeoffice
Work up to 100% remotely

Work-life balance
Flexible working hours for a healthy balance between family life and work

Advanced education offer
We support talents and are happy to help with further training measures

Team events
Regular company and employee events

Employee Benefits & Discounts
Various discount programs for individual use

Streaming voucher
Voucher for a streaming service of your choice

Professional coaching
1:1 coaching sessions with external experts

Referral benefits
Bonus payment for recruited employees
Benefits may vary depending on the country.
Application process







About iTSM Group
iTSM Consulting GmbH as the parent company of the solidly growing iTSM Group was founded in 2000. The group of companies is one of the established management consultancies, which supports national and international customers operationally in aligning their organizations in a performance-optimizing way and in measuring and efficiently controlling their corporate and IT processes according to clear quality criteria.
The success of the iTSM Group is largely due to our employees. That is why it is very important to us that you feel comfortable with us from day one and that you find a working environment in which you can develop according to your individual abilities and use your strengths in a targeted manner.
The corporate culture of the iTSM Group is based on openness, appreciation, team spirit and above all humanity. The often very high flexibility within our projects has a positive effect on the compatibility of family and career. We offer you the opportunity to develop successfully within the iTSM Group according to your interests and talents.
Your application
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